Customer review rules

Concepts

The data controller and operator of the website www.lapareja.lt is MB "TIERA LT", legal entity code 304959614, e-mail address - info@lapareja.lt
These rules for processing user reviews (hereinafter - the Rules) determine the procedure for collecting, processing and publicizing lapareja.lt Customer Reviews about purchased goods.
lapareja.lt – an online store operating at www.lapareja.lt.
Feedback is an open opinion about the product given by the Customer who purchased the product on the website.
Rating is the evaluation of the product purchased by the Customer on the website with "points" in the 5 (five) star system.
Customer - an active natural or legal person who has purchased goods in the online store www.lapareja.lt.
Other terms used in the Rules are understood as defined in the Advertising Law of the Republic of Lithuania, the Law on the Prevention of Unfair Commercial Activities for Consumers of the Republic of Lithuania and other legal acts.

Feedback collection procedure
The company publishes authentic, i.e. i.e. only Feedback created by the Clients themselves and submitted to the Company. Only the length of the message, obvious grammatical or punctuation errors can be corrected.
Reviews are collected at the initiative of the Company, by contacting the Clients at their specified e-mail address. email address after they have purchased the goods, thus ensuring that the Feedback comes from the person who purchased the goods.
The overall rating score is calculated by deriving the arithmetic mean, i.e. i.e. after adding up all received rating points (stars) and dividing them by the number of received rating points.
Only registered users who have purchased goods at www.lapareja.lt can leave reviews.
Authenticity of reviews is ensured by authorizing them through Facebook and/or Google systems.
The company publishes both positive and negative User Reviews.
The Company does not publish comments and must block comments that:
- are related to illegal activities;
- The content of the reviews is offensive or related to the Company's services or brand;
- Reviews contain profanity, hate speech, discrimination, threats, etc.
www.lapareja.lt publicly displays only the name of the person who submitted the Feedback and the content of the Feedback.
In accordance with the requirements of legal acts e. e-mail address, telephone number or other information related to the person who submitted the Feedback is not published on legal grounds.
Reviews are published in all languages.
The company has the right to change, correct and complete the Rules in accordance with the procedure established by legal acts. Changes to the rules take effect from the moment they are published in the online store.

Final Provisions

These Rules have been drawn up in accordance with the interpretations of VVTAT, Directive 2019/2161 of the European Parliament and of the Council, Articles 6228-1 - 6.228-24 of Chapter XVIII-1 of the Civil Code of the Republic of Lithuania, Article 27, Article 27.1, Article 33 of Chapter IV of the Retail Trade Rules of the Republic of Lithuania Art.
For the purpose of personal identification due to the submitted Feedback and/or Rating about the product and in order to allow users to familiarize themselves with the experience and opinion (evaluation) of buyers who purchased the product on the website, www.lapareja.lt processes the personal data provided by the Customers. You can find out more about the processing of personal data in the privacy policy of lapareja.lt.
Individuals can apply for the Company's Feedback processing by e-mail. by mail: info@lapareja.lt or by phone +37060615258
Persons who believe that their rights have been violated can submit a request/complaint to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e.p. tarnyba@vvtat.lt, tel. 85 262 67 51, fax (85 ) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) - or to fill out the application form on the EGS platform https://ec.europa.eu/odr/.